A few simple agreements so your visit feels effortless, and so I can give every client the time and care they deserve.
Every appointment at illuminaé is a window of time set aside just for you. To protect that time, and to keep my schedule sustainable, I ask for clear notice when plans change.
Plans change. I get it. To keep things fair to me and to other clients waiting for an opening, I ask for at least 24 hours' notice when canceling or rescheduling.
Late cancellations leave a window that's nearly impossible to fill on short notice, and your booking represents real, reserved time and care. Thank you for honoring this.
If you arrive late, your session will still end at the scheduled time so I can stay on schedule for the client after you. The full session price still applies.
Please let me know in advance if you have:
This helps me tailor your treatment safely and comfortably.
If something unexpected comes up and you're not sure what to do, please reach out as early as possible. I'd much rather hear from you than leave you wondering.
Contact Bess →By booking a session, you agree to the policies above.
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